DuroMax XP15000E 15000-Watt 713cc V-Twin Gas Powered Electric Start Portable Generator

1. Return Eligibility

1.1 30-Day Return Window

You may return eligible items within 30 days of delivery for a full refund or exchange. The return period begins on the day you receive your order, as confirmed by the shipping carrier.

1.2 Condition of Returns

To qualify for a return, items must be:

• Unopened, unused, and in their original packaging
• Free from damage, visible signs of wear, or alterations
• Complete with all accessories, certification, and documentation (if applicable)
• No restocking Fee

1.3 Non-Returnable Items

The following items are not eligible for returns:

• Customized or personalized orders
• Clearance or final sale products

For further clarification, please contact us at support@mjselegantstylesalon.com.

2. Return Process

2.1 Initiating a Return

To request a return:

• Contact our support team at support@mjselegantstylesalon.com with your order details.
• We will provide you with a return authorization and detailed instructions.
• Securely package the item and ship it to the return address provided.

2.2 Return Shipping

• Our Error: If the return is due to our error (e.g., wrong item shipped or defective product), we will cover the return shipping costs.
• Customer Responsibility: If the return is for any other reason, the customer is responsible for the return shipping fees.

3. Refunds

3.1 Refund Process

Once we receive and inspect your return, we will process your refund. You will receive an email confirmation once the refund has been issued.

3.2 Refund Timeframe

Refunds are typically processed within 3-5 business days after we receive the returned item. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.

3.3 Full and Partial Refunds

• Full Refunds: Issued for eligible items returned in their original condition.
• Partial Refunds: May be applied if the item is returned damaged, missing components, or shows signs of use.

4. Exchanges

If you wish to exchange an item for a different product, please follow the return process above and place a new order for the replacement.

5. Damaged or Defective Items

If your order arrives damaged or contains a defective product, please contact us within 7 days of delivery at support@mjselegantstylesalon.com with photos of the issue. We will arrange a replacement or issue a full refund at no additional cost to you.

6. Late or Missing Refunds

If you have not received your refund within 14 business days, please:

• Check with your bank or payment provider for any pending transactions.
• Contact your credit card company, as processing times may vary.
• If the issue persists, reach out to support@mjselegantstylesalon.com for further assistance.

7. Gift Returns

If you received an item as a gift and need to return it, you may be eligible to receive store credit instead of a refund to the original payment method. Please contact our team for assistance.

8. Customer Rights

This policy does not affect your statutory rights as a consumer.

9. Contact Us

For any return or refund inquiries, please reach out to us:

• • Business Name: MJ’s Elegant Style Saolon

• • Email: support@mjselegantstylesalon.com

• • Phone: +18174229444

• • Business Hours:

Saturday 10 am–8 pm(EST)

Sunday 11 am–5 pm(EST)

Monday Closed

Tuesday 10 am–7 pm(EST)

Wednesday Closed

Thursday 10 am–7 pm(EST)

Friday 10 am–8 pm(EST)

• • Address:  2208 S Fielder Rd #112, Arlington, TX 76013, United States

10. Policy Updates

We may update this Return and Refund Policy as needed. Any changes will be posted on this page with the latest revision date.

Thank you for choosing MJ’s Elegant Style Salon for your exquisite beauty needs! We appreciate your trust and are committed to ensuring you enjoy a hassle-free return experience.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Once processed, you’ll receive a confirmation email with your tracking number.

Total Estimated Time: From order placement to delivery, you can expect your package within 4-7 business days.

Shipping Locations

We currently ship to all addresses within the United States.
If you’re outside the U.S. and interested in our products, please contact us directly at support@mjselegantstylessalon.com.

Shipping Charges

Great news — we offer FREE standard shipping on all orders!

Estimated Delivery Time

• Transit Time : 3–5 business days (after processing)

Please note that delays may occasionally occur due to high order volumes or postal service issues beyond our control.

Order Tracking

Once your order ships, you’ll receive an email with tracking details. You can also track your order anytime using our Order Tracking Page.

Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

Decknmils is not liable for lost or stolen packages confirmed to be delivered by the carrier. If you believe your package was lost or stolen, please contact the carrier directly and notify us at support@mjselegantstylesalon.com — we’ll do our best to help.

Questions?

If you have any questions about your order or shipping details, don’t hesitate to reach out to us at support@mjselegantstylesalon.com. We’re here to help!